Shipping Policy

A flat rate of R100 is charged for shipping costs.

Your order will be sent to a Pudo locker. When your package arrives at a Pudo locker, you will receive a text message and an e-mail with a unique PIN and QR code. You can use either one of these at the Pudo locker to make your collection. From the moment you receive the notification stating your package has arrived at one of the Pudo lockers, you will have 48 hours to pick up your package.

If you don’t pick up your package within the deadline, it will be sent to the closest Pudo Kiosk/Depot.

You can also ask to resend your package. You can track your package using our tracking website, or your can log in to your account and view the parcel status under history.

Pudo lockers are located in monitored areas and have multiple security systems such as video surveillance, anti-break locks and a package detection system.

Pudo is paperless, make sure to write your destination locker or full delivery address and contact details, name and email address on the parcel.